Introduction

At QuickTopUpMobile.com, we strive to provide a satisfactory experience for all our users. However, if you are not completely satisfied with our services, please review our refund policy below to understand your options.

Eligibility for Refunds

Refunds are applicable only under the following conditions:

• Technical Issues: If you experience technical issues that prevent the successful completion of a recharge, you may be eligible for a refund. You must report these issues within 48 hours of the transaction.
• Duplicate Transactions: If a duplicate transaction occurs due to an error on our platform, you will be eligible for a refund for the duplicate charge. Please contact our support team to resolve this issue.
• Incorrect Recharge Amount: If the recharge amount is incorrect and does not match the amount paid, you may be eligible for a refund. Please provide proof of the discrepancy to support@QuickTopUpMobile.com.

Non-Refundable Transactions

Refunds will not be granted in the following cases:

• Change of Mind: We do not offer refunds for transactions where the user changes their mind or no longer requires the recharge.
• User Error: Refunds will not be provided for errors made by the user during the recharge process, including selecting the wrong mobile number or amount.

Refund Process

To request a refund, please follow these steps:

1. Contact Support: Send an email to support@QuickTopUpMobile.com with details of the transaction and the reason for the refund request.
2. Provide Proof: Include any relevant screenshots or documents that support your claim.
3. Review: Our team will review your request and determine eligibility. We will respond within 7 business days.
4. Refund Issuance: If approved, refunds will be processed to the original payment method within 10 business days.

Changes to the Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.

If you have any questions or concerns about our refund policy, please contact us at support@QuickTopUpMobile.com.